Right.

You could have given me a bit more time.

Yeah.

Yeah.

Yeah.

Yeah.

Yeah.

to see what their leader,

[laughs]

Soft yellowy lighting either side generally makes us feel better.

And thinking about the sound, you know, there's a reason that posh, expensive restaurants have white tablecloths and flowing curtains rather than a hard canteen, because they absorb sound, stop echoes.

We can actually hear each other, particularly if the person you're listening to or yourself is a little older.

But more than the physicality, it's thinking about what will enable someone to feel really safe.

And you need to put yourself in their shoes, because we're all different.

So if you work in an open plan office, even with a glass between you and your other colleagues, probably not the best place to ask one of your team about why they have timekeeping issues, you know? Have a think.

What have you found in terms of the benefits of deep listening within the leadership context, within organizations? If you could speak a little bit to that, wherever you want to take that.

pourquoi

beaucoup d'entre nous ont peur d'écouter.

Parce que nous pensons qu'il faut écouter une fois qu'on écoute.

Mais pour revenir aux huit étapes, la première concerne la création d'espace.

Cela signifie la sécurité psychologique.

Si quelqu'un n'est pas en sécurité, si vous êtes dans un bureau d'open plan et que vous voulez que l'un de vos collègues explique pourquoi ils sont si tard tous les jours, l'open plan n'est pas une bonne idée.

Nature, far better, or go for a walk.

So...