[ on-hold music] My name is Dr. Emily Hagan.

I am currently a second-year internal medicine resident at the University of Massachusetts Chan Medical School.

I was a fourth-year medical student at Loyola University Chicago Stritch School of Medicine at the time of the story that we will share today.

Did you ever have a doctor who did a bad job of making you feel connected? I do ask this last question with some trepidation, wondering, will my unscripted, unrehearsed interaction suddenly go off the rails?

As the medical student, tonight's session was about connection.

After small group discussion, we went to meet Mr. H in the emergency department.

He was 80 years old with a complex past medical history and decades of experience as a patient.

When he spoke, he looked younger and vibrant.