
Ellen Duncan
Founder & CEO of mLOOP, the mortgage industry's anonymous loan officer-lender matching platform, and former fractional CMO at AnnieMac Home Mortgage.
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Nov 8, 2026
Are You Wasting Your Time at the Wrong Mortgage Company?
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Ellen DuncanGUEST
I think there's a few now and maybe why the receptivity to it right now is the actual behavior of it isn't new.

Ellen DuncanGUEST
So the analogies I typically outside of the vertical and day-to-day, you know, business within the mortgage space, but dating apps, you know, I think 30 years ago, people were like, I only ever going to meet someone in a bar.

Ellen DuncanGUEST
What do you mean I'm going to meet someone? online obviously the disruption of taxis ubers there's always things that are there is a different way to do it with the advent of technology um the other side is this industry and has evolved in with a growth mentality with so much frankly cold calling and sort of trying to get originators attention understandably it's how growth happens with obviously recruiting and hopefully retention but It's so much that has become noise.

Ellen DuncanGUEST
And so in order to be able to drive growth in the way that lenders grow, there has to be a different way to do it.

Ellen DuncanGUEST
And the third is just the advent of technology and the way we're able to adopt it.
9.14.26 Consumer Strength; mLoop's Ellen Duncan on LO Movement; Fed Week
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Robbie ChrismanHOST
I know there's some cool, you know, Fortune 500 type companies that led you to

Ellen DuncanGUEST
So when you say come out with a bang, definitely have that brand and awareness driving muscle that I'm able to use in the loop.

Ellen DuncanGUEST
I have been a fractional marketing or chief marketing officer across a lot of different verticals as an independent consultant.
8 MINS LATER
Episode 225: Group A Strep
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4:53Brian GilbertiHOST
What about that bounce back kid, the one that finished their amoxicillin and a week later their sore throat returns? Do we just retreat them or what's our move?

Ellen DuncanGUEST
So this is a super common scenario, and we have to figure out if it's a true treatment failure or a new infection, or if we're just unmasking a chronic carrier.

Ellen DuncanGUEST
For that latter scenario, the prevalence of group A strep carriage in children can be as high as two to twenty percent, and these carriers test positive, but they're asymptomatic, so the strep isn't causing their illness.

Ellen DuncanGUEST
If, on the other hand, you suspect a true treatment failure, you have to ask why the treatment failed.
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7:50Brian GilbertiHOST
And since these kids look so deceptively well early on, what specific findings make you stop and think, "Okay, this could be invasive strep?"
The Tinder of Mortgage Recruiting Is Here, and Recruiting Will Never Be the Same Again
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8:29Fobby NaghmiHOST
So on the marketing side, right, Ellen, like how frustrating is that? Like, it's almost like being a doctor and the guy comes in, "I don't know where it hurt, but it hurts somewhere."

Ellen DuncanGUEST
I think there's, um, there's a lot I think as you look at the loan officer archetype, look at sort of the day in the life, everything that's coming at a loan officer, there's so...

Ellen DuncanGUEST
Three things I learned about best way to sort of support, and then also as now as we, you know, build the loan officer side of M Loop as well, is that a loan officer can be doing, um, so many different things within one day or even within an hour.

Ellen DuncanGUEST
Talking to a borrower, responding to a real estate, talking to, you know, an operations team manager, dealing with maybe something, a negative review came through on Google or Experience.
9 MINS LATER
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17:45Fobby NaghmiHOST
When you, when you say, "Okay, I'm gonna start M Loop," like, are you thinking about your daughters or are you just thinking about Ellen?