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Ed Ferris

UK jewellery retail entrepreneur; former chief executive of family jewellers Swag and Burrells, now runs Ed Ferris Consultancy

Sep 30, 2026

The Human Loop Podcast

The Human Loop Podcast

How to Actually Deliver Bad News as a Leader: Ed Ferris

Sep 30 · 41m

Ben Stocken
Ben StockenHOST
6:37
Wow.
Ed FerrisGUEST
6:38
And three days later, we had a call.
Ed FerrisGUEST
6:40
And I'm normally, if I meet someone for the first time, I've got about a million questions.
Ed FerrisGUEST
6:44
And I got about 20 minutes into the call and I said, I don't have any questions.
Ed FerrisGUEST
6:48
I'm exhausted.
Ed FerrisGUEST
6:50
Everything I wanted to know.
Ed FerrisGUEST
6:51
He said, yeah, because my content's done all the work already.

6 MINS LATER

Ben Stocken
Ben StockenHOST
13:18
So I'm interested, how was that in terms of just intensity? That's a big change then, isn't

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