She says her team has offered emotional and logistical support.

I think they do wanna feel validation that what they're going through is extremely difficult, and that we would never expect them to know how to do this.

Because, and I think that's kind of what we want to let them know is-

Mm-hmm

...

this is why we're here.

We're here to help.

We do not expect you to understand or know how to do all of these things.