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Dominic Green

Dominic Green

Director, Product Management – Onboard Customer Experiences (Inflight Entertainment) at United Airlines and President of the APEX Board of Directors.

Sep 23, 2026

12:42
How do you, do you think you could look to develop that, uh, that focus and attention? Is there an opportunity there for, um, generating ancillary, uh, revenue and, and advertising? Is that something you've looked at around that, um-
12:54
Um, yeah, we're, we're already doing it.
12:56
So, you know, almost three years ago when we deployed our new software platform, we started doing targeting, um, promotion, um, and, um, offer campaigns to different customer groups based on information we know about every customer at every seat.
13:11
And we began rolling some of those elements out into the map as well.
13:15
So that, that includes advertising.
13:17
It's also promotions about United products and services, like our MileagePlus loyalty scheme or our, our co-brand partner, card partners.
13:24
Um, but we're...

34 MINS LATER

47:17
So, um, do you, do you feel that tension, the stress and the tension of what, what might happen, that challenge coming along, or do you feel reassured that, you know, with the strategy United have got, you know where you're going?

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