
Dominic Green
Director, Product Management – Onboard Customer Experiences (Inflight Entertainment) at United Airlines and President of the APEX Board of Directors.
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Sep 23, 2026
United Airlines’ Dominic Green on personalised IFE and the future of the connected passenger experience
12:42
12:56
13:17
47:17

Max GosneyHOST
How do you, do you think you could look to develop that, uh, that focus and attention? Is there an opportunity there for, um, generating ancillary, uh, revenue and, and advertising? Is that something you've looked at around that, um-

Dominic GreenGUEST
So, you know, almost three years ago when we deployed our new software platform, we started doing targeting, um, promotion, um, and, um, offer campaigns to different customer groups based on information we know about every customer at every seat.

Dominic GreenGUEST
It's also promotions about United products and services, like our MileagePlus loyalty scheme or our, our co-brand partner, card partners.
34 MINS LATER

Max GosneyHOST
So, um, do you, do you feel that tension, the stress and the tension of what, what might happen, that challenge coming along, or do you feel reassured that, you know, with the strategy United have got, you know where you're going?