
Dianela Gahn
Sociologist and strategic design researcher specializing in AI governance, sociotechnical systems, and inclusive design with expertise in UX research and interaction design.
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Jul 10, 2026
Emotional capitalism and artificial intimacy: Have you paid the subscription to your partner?
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40:27Zahra StardustMODERATOR
Deanna, do you want to add something about users and the role of users in navigating all of this?

Dianela GahnGUEST
Yes, as you said, with the user agency, I don't think people are just simple trick by platforms.

Dianela GahnGUEST
People are creative, they are creating different strategies, they use technology in different ways that designers never intend.

Dianela GahnGUEST
I'm seeing in different of my research how WhatsApp groups, able to genuine civic infrastructure, you know, or supporting different network care or running communities or people like seeking connection there.

Dianela GahnGUEST
And also in an early research that I did in dating apps, I saw something similar with women's and LGTB community.

Dianela GahnGUEST
in a moment like for a lot of years almost 10 years like dating apps were like binary so user was like using different strategic to talk about their gender or their sexual elections you know and they was using like the biography there was like different tactics you know to reappropriate of that platform because that platform was like not designing for them and it was not listening to their users So there was like doing, reappropriate the platform for the different necessities, you know, and also for practice of care and mutual support and seeing that.

Dianela GahnGUEST
But at the same time, I think like agency, like individual people doing a strategic don't solve like the structural problem.
11 MINS LATER
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52:50Zahra StardustMODERATOR
think about like...