
Deshbandhu Bansal
1
APPEARANCES
1
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
SEP 21
SEP 28
OCT 5
OCT 12
Oct 13, 2026
The Evolution of Enterprise Communication
16:59
D
12:53Deshbandhu BansalGUEST
Well, I think the early days of leveraging AI when the hype of AI began, I would say we were looking at how do we, you know, insert AI into various journey of a product.
D
13:06Deshbandhu BansalGUEST
But then-- So it was more technology-led to start with, and I think that was the biggest mistake and learning for us internally.
D
13:14Deshbandhu BansalGUEST
And once we started looking at what business problems do we solve for the customer, and for that, is AI going to be helpful? I think then we're starting to see more outcomes from AI.
D
13:26Deshbandhu BansalGUEST
So whether it is about fraud detection, customer service, network operations, uh, software development, even, let's say, responding to RFPs, right? How do we leverage the AI for outcomes? You know, we are starting to see a big shift and how we even measure the productivity of people is not about how much of AI you are really using or how much tokens you are using, but really at what speed were you developing a product feature, and at what speed you are able to resolve a customer query, how much you are able to deflect from actual call to WhatsApp or voice conversation using AI.
D
14:04Deshbandhu BansalGUEST
I think those are the conversations that we are having internally and with our customers.

Dario BettiHOST
So where is, where is this going? Is there a magic balance recipe that you can share right now or what should be done?