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Derek Williamson

Derek Williamson

CEO and co-founder of Evercruiting, a recruitment technology company focused on service industry hiring; co-host of The Shifting People Podcast.

Jul 22, 2026

AnthonyHOST
13:01
Like what is that thing that you've seen cut or you've cut yourself that was the people side decision, but the guests could feel?
13:09
Yeah, well, I have a very direct example because my background is QSR.
13:14
And so I had an ice cream store, right? And there's a really interesting phenomenon that happens when you're in the ice cream business, which is a little unique.
13:23
You have very specific times and times of day when you are going to be very, very busy.
13:29
And then you're kind of like dead throughout the rest of the day, right? And so frequently there was this trade-off of how big do I let the line get to before I will add more staff.
13:40
And there's this really, it's a constant push and pull because, you know, every staff member that you're adding, they're not 100% efficient because it's a small shop and they're bumping into each other.
13:50
And you can only get your line through, through the, business like fast enough, right? Like the guests can only move and make their decisions at a certain pace.
AnthonyHOST
16:31
Yeah.

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