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Derek Hansen

Derek Hansen

Senior Vice President of Dealer, Lender and Inventory Management Solutions at Cox Automotive, overseeing brands including vAuto, Xtime, and Dealertrack.

Sep 28, 2026

28:37
So which CRM and service lane signals, um, are identifying likely sellers?
28:43
Yeah, Bridget, and that, that is such a key question because a- as we just said, you know, the demand is there in certain pockets, and that's where all the dealers are focused.
28:51
That's where prices are hard.
28:52
That's where it's hard to acquire that right inventory at auction.
28:55
And so that leads you to really converting sources within the rooftop of your dealership, like the service drive, like your CRM.
29:02
These are your captive customers.
29:04
This is reinforcing lifetime value of those relationships that you have.
31:15
Mm-hmm.

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