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Derek Dean

Derek Dean

CEO of Flute, a payments platform rebuilding merchant acquiring; over 25 years of go-to-market leadership in enterprise software and service-commerce platforms.

Jun 30, 2026

14:03
And that introduces friction as well.
14:05
So this is the one that really gets me because it cuts against the whole story we like to tell about how far payments has come.
14:12
We spent years making the moment of taking a payment beautiful.
14:17
You tap, you glance at your phone like you're done.
14:19
It felt like magic.
14:20
It feels like magic.
14:22
But underneath that, the merchant's actual job, just getting paid by everybody who wants to pay them at a price they can understand, is still weirdly hard.

17 MINS LATER

31:04
And the industry needs to prepare for that.

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