So tell me how your team, especially your HR team, is adopting artificial intelligence to help that change and to help optimize what they do.

Yeah, this has been a great journey, and I'm really proud of our HR team, in particular our HR operations workers, because we have a small HR team, and they have really stepped back to say, how can we work more effectively and optimize our work processes better? And so that journey actually started by the HR operations team doing workflow mapping of just what they do on a day-to-day basis.

Why that's important? They really wanted to understand the opportunities, the gaps, things that maybe they could do better, areas that could flow smoother.

So they started by doing process mapping.

Then they went to a ticketing system, and that was a big step from a standpoint of validating the data that they instinctively knew.

For example, the HR operations teams know that 50% of our calls are going to be about benefits enrollment and how to select the right benefits programs.

Another chunk of calls is going to be around accessing benefits cards when they're at the doctor.

But where do we go from here? What learnings do you think you have from this that you'll be able to utilize in the future? What surprised you and what kind of you thought you were going to get, but you didn't?