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Declan Bloomer

Declan Bloomer

Head of Systems and Support at The Celtic Collection, the UK hotel group including Celtic Manor Resort.

Jun 8, 2026

24:02
Why was it so imperative? What were the strategic drivers for your business?
24:08
Yeah, so we've actually conducted a full sort of overall of our tech stack.
24:12
And obviously that's basically started with the heart of it all, which is the PMS, as we all know.
24:18
Key for us was removing our legacy dated software to help us improve guest experience and to be able to move our tech strategy forward.
24:29
So the key drivers were scalability, the scalability The properties have grown quite considerably over the last five years, the amount we're managing.
24:37
Some of them have been quick turnarounds with us needing to onboard new properties efficiently and removing the need to have to increase hardware and servers and backups every time we do that was imperative.
24:52
Another one for us was having an open API platform, which is something we look at now in all systems as a must-have so that we can really integrate those and get the best value from them.
27:13
How did you build that out to make sure that everyone was coming on the journey with you?

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