
Declan Bloomer
Head of Systems and Support at The Celtic Collection, the UK hotel group including Celtic Manor Resort.
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OCT 5
Jun 8, 2026
Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable
24:12
24:18
24:29
24:37
24:52
27:13

Declan BloomerGUEST
And obviously that's basically started with the heart of it all, which is the PMS, as we all know.

Declan BloomerGUEST
Key for us was removing our legacy dated software to help us improve guest experience and to be able to move our tech strategy forward.

Declan BloomerGUEST
So the key drivers were scalability, the scalability The properties have grown quite considerably over the last five years, the amount we're managing.

Declan BloomerGUEST
Some of them have been quick turnarounds with us needing to onboard new properties efficiently and removing the need to have to increase hardware and servers and backups every time we do that was imperative.

Declan BloomerGUEST
Another one for us was having an open API platform, which is something we look at now in all systems as a must-have so that we can really integrate those and get the best value from them.

Ryan HaynesHOST
How did you build that out to make sure that everyone was coming on the journey with you?