She told me her concerns about the use of AI.

AI.Well, the, the impact is, uh, manyfold.

Uh, the first, most obvious impact is the massive increase that councils have seen in complaints, um, as a result of AI being used to assist in the drafting of those complaints.

Now, that can be advantageous in the case of people, um, who are vulnerable or with special needs who really benefit from, um, the availability of AI to help them verbalize their complaint.

Um, however, it has also massively increased the number of trivial or unjustified complaints, um, which drives up volumes and then slows down the process, uh, needs further resource adding, which councils can barely afford, um, and then increases response time.

So it's having quite a detrimental impact on service.

Um, but-

And, and that's because it's easier for people to complain, is it? And to produce a lengthy complaint.