So could you tell me a little bit about some of the efforts that you're, uh, put through there? How did you, um, kind of design the, the technology as well as workflows, a- and what does it take in order to transform an organization to become more accessible, um, and serve patients in, uh, an elevated way?

You know, our big focus was: how do we focus all of our efforts on the patient? So how do we help a physician focus on the patient? How do when the patient comes to us that we move them quickly through, uh, through the, their journey? And how do we make sure at the end of the day they know what the next step is in their care? So what we focused on this last year is we've obviously implemented ambient listening, where the pa- the physician can focus on the discussion with the patient and not on, you know, the documentation while the patient is with them, and that's been life-changing for, for physicians and for clinicians, and we're excited to grow that even beyond into our inpatient settings with, um, with our nurses and, and other clinicians.

And then we've used quite a bit of AI in imaging so that not only are we identifying what is the issue with the, with the current X-ray, but we're also finding incidental findings, things that are i- that the AI identified That then we can treat the patient for that was not the re- part of the original problem that they came to us for, which I think for patients is such a great experience to be predictive, forward-thinking, helping them, and and it also is great for our organization too, to be able to doing things in a planful way, not waiting till a patient is in a, an emergency situation.

We've also re- revolutionized our OR block utilization so that we can fill our ORs and make them very efficient and help surgeons, uh, find the, the time that they need for their surgeries, and that has actually brought tremendous revenue to our organization.

And then we brought in some technology to help us personalize the appointment scheduling process so that the patient can see many options for them.

They can see the option to see a physician.

They can see the option for urgent care.

Now, before we wrap up, I, I wanted to know what are you most curious about for the future? What's top of mind? Uh, are you excited about, nervous about? How are you thinking about, you know, technology and change moving forward?

So could you tell me a little bit about some of the efforts that you're, uh, put through there? How did you, um, kind of design the, the technology as well as workflows, a- and what does it take in order to transform an organization to become more accessible, um, and, and serve patients in, uh, an elevated way?

You know, our big focus was how do we focus all of our efforts on the patient? So how do we help a physician focus on the patient? How do when the patient comes to us that we move them quickly through, uh, through the, their journey? And how do we make sure at the end of the day they know what the next step is in their care? So what we focused on this last year is we've obviously implemented ambient listening, where the pa- the physician can focus on the discussion with the patient and not on, you know, the documentation while the patient is with them.

And that's been life-changing for, for physicians and for clinicians, and we're excited to grow that even beyond into our inpatient settings with, um, with our nurses and, and other clinicians.

And then we've used quite a bit of AI in imaging so that not only are we identifying what is the issue with the, with the current X-ray, but we're also finding incidental findings, things that are i- that the AI identified- That then we can treat the patient for that was not the or- part of the original problem that they came to us for, which I think for patients is such a great experience to be predictive, forward-thinking, helping them, and and it also is great for our organization, too, to be able to doing things in a planful way, not waiting till a patient is in a- an emergency situation.

We've also re- revolutionized our OR block utilization so that we can fill our ORs and make them very efficient and help surgeons, uh, find the, the time that they need for their surgeries, and that has actually brought tremendous revenue to our organization.

And then we brought in some technology to help us personalize the appointment scheduling process so that the patient can see many options for them.

They can see the option to see a physician.

Now, before we wrap up, I, I wanted to know, what are you most curious about for the future? What's top of mind? Uh, are you excited about, nervous about? How are you thinking about, you know, technology and change moving forward?

So could you tell me a little bit about some of the efforts that you're, uh, put through there? How did you, um, kind of design the, the technology as well as workflows, a- and what does it take in order to transform an organization to become more accessible, um, a- and serve patients in, uh, an elevated way?

You know, our big focus was: How do we focus all of our efforts on the patient? So how do we help a physician focus on the patient? How do, when the patient comes to us, that we move them quickly through, uh, through the, their journey? And how do we make sure at the end of the day they know what the next step is in their care? So what we focused on this last year is we've obviously implemented ambient listening, where the pa- the physician can focus on the discussion with the patient and not on, you know, the documentation while the patient is with them, and that's been life-changing for, for physicians and for clinicians, and we're excited to grow that even beyond into our inpatient settings with, um, with our nurses and, and other clinicians.

And then we've used quite a bit of AI in imaging so that not only are we identifying what is the issue with the, with the current X-ray, but we're also finding incidental findings, things that are i- that the AI identified That then we can treat the patient for that was not the re- part of the original problem that they came to us for, which I think for patients is such a great experience to be predictive, forward-thinking, helping them, and and it also is great for our organization too, to be able to doing things in a planful way, not waiting till a patient is in a, an emergency situation.

We've also re- revolutionized our OR block utilization so that we can fill our ORs and make them very efficient and help surgeons, uh, find the, the time that they need for their surgeries, and that has actually brought tremendous revenue to our organization.

And then we brought in some technology to help us personalize the appointment scheduling process so that the patient can see many options for them.

They can see the option to see a physician.

They can see the option for urgent care.

Now, before we wrap up, I, I wanted to know, what are you most curious about for the future? What's top of mind? Uh, are you excited about, nervous about? How are you thinking about, you know, technology and change moving forward?

Now, I'm curious, what are the most powerful forces that you're seeing shape the digital health and IT landscape for your organization right now? And how do you see them evolving in the next year or so?

You know, I love the word that you use, superpower.

Maybe that's two words, but I love the fact that, you know, you coined that phrase.

That's a good one that I'll use in the future.

You know, what I'm seeing in the industry is really a move for healthcare to become more retail-like in the way that we approach those that we serve.

And so as the industry, and I would say the world has gotten to be much more immediate with getting needs met.

You think about now today, we don't go shopping in stores as much.

So what are some of the trends that you're seeing within that multi-generational preferences? How do you see different people emerging with different ways they want to experience the healthcare system?

So what are some of the trends that you're seeing within that multi-generational preferences? How do you see different people, um, emerging with different ways they wanna experience the healthcare system?

So a great example of this is how a patient will reach out to schedule care.

And, you know, it, there's been this thinking that, well, patients really want to see the same provider or the same physician, and they will wait, you know, a matter of weeks for appointment to be scheduled according to the physician's availability.

And, you know, that may work for a certain generation or a certain type of patient.

But what we're seeing is, as we're seeing different generations evolving, that really individuals don't care as much often if they see the same physician, but they do care about being seen today, sometimes at their lunch break.

And so with our new scheduling platform, we've, we've really tried to tailor that to the, to identify the patient preferences and provide those for the patient.

For instance, if a patient has a problem, they can type in the problem, and then we will present to them various options.

Um, I'm curious now if we're looking ahead a bit, what's the next most important problem that you're trying to solve with AI and technology right now?