So what has the messaging been like from your department, from you, over the last few weeks, months, really?

It really has gone on for a long time.

This has been a crazy storm season.

I think first and foremost, we definitely learned a lot from the Kona lows.

I think that was a disaster, especially during my time in news.

I never saw anything like that.

So I think we learned a lot about how people can repair, informing them on what they can do and can't do and what they should be checking before they even consider repair.

What does that mean and what do people need to know?