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David Wyle

David Wyle

Accounting technology entrepreneur; founder of ePace! Software and SurePrep (acquired by Thomson Reuters), later GM of Audit at Thomson Reuters and board member of Crunchafi.

Sep 17, 2026

39:27
But maybe just some high level comments about what you saw, and then we're gonna kind of get into some more details.
39:34
Yeah, sure.
39:35
So in 2023, when the large language models started, people became aware of what they could do.
39:42
I read about a new term that they were talking about, SaaS, but not software as a service, but service as software.
39:49
And the idea was that people could start, rather than licensing you a seat for technical support for $10,000, and then you pay $50,000 to someone to sit in the seat and use the customer support software.
40:01
AI would do it for $30,000.
40:03
And so it'll grab some of that labor, Tim.

10 MINS LATER

50:33
So any other kind of like takeaways from the last couple of days?
39:27
But maybe just some high level comments about what you saw, and then we're gonna kind of get into some more details.
39:34
Yeah, sure.
39:35
So in 2023, when the large language models started, people became aware of what they could do.
39:42
I read about a new term that they were talking about, SaaS, but not software as a service, but service as software.
39:49
And the idea was that people could start, rather than licensing you a seat for technical support for $10,000, and then you pay $50,000 to someone to sit in the seat and use the customer support software.
40:01
AI would do it for $30,000.
40:03
And so it'll grab some of that labor, Tim.

10 MINS LATER

50:33
So any other kind of like takeaways from the last couple of days?

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