What specific, if you were to pick top three areas, you actually drove process improvements, what would those be?

How we pay the bills.

Number one, I always say this when I talk to other utility people is when's the last time you looked at how you pay your bills? Everyone has to pay those bills, but that paper that you print the checks on, the ink you use, the time for someone to stuff an envelope, all of that can be calculated and automated.

ACH is an easy way.

They get their money quick.

We get the money out the door.

Sure, there's a little bit of delay on cash management.

What's Outlook in terms of rate increases at your utility and what's your approach to driving resiliency?

[laughs]

... to do that, one.

And two, that person's on vacation.

Do you have a system that, like, kicks it to the next step? No.

So we had to build those things.

We use Microsoft, so we had, uh, SharePoint, and we use automations in there.

I just happen to have the skill set for that, so I implemented that solution on my own.

Now let's go investigate to see where the waste is, and then let's automate that"?