[laughs]

And I married her in 1989.

And so after our children were old enough to find their own way home from school and Jane was looking for something to do, uh, she was looking at P&C work, and I said, "No, that's a waste.

Come and be a concierge in our practice." She goes, "What's a concierge do?" I said, "It, they schmooze with people, and they, they help patients when they arrive to stay in this elevated emotional state rather than dropping down into this pit of despair, saying, 'Why are they running late? Why is there dust on this? Why are the magazines torn? Why is those women arguing with each other? Why are they discussing another staff member as if nobody's listening?'" All that sort of stuff.

Keep the patient elevated because tragically, in some instances, a patient can make up their mind that they're not coming back before they've met the dentist, even though they have checked in and they were all excited.

They go, "These people are ignoring me.

They're taking me for granted." And so schmoozing was really good.

Lurker