
David Boigne
Founder and managing partner of 5Continents, a Montreal-based travel company connecting Canadian advisors with world-class inbound tour operators.
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OCT 5
Aug 26, 2026
AI Makes Travel Worse Unless Human Experts Get Involved
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Uma SomiaHOST
And I believe that's what happens with the consult chairs and everything that you do work with as well, right?

David BoigneGUEST
I think the more people use technology, online, AI, the more bad experiences they encounter and the more people are coming back to the travel agent because it only takes one bad experience.

David BoigneGUEST
relying on some online advice or intelligence to make you realize that by going for the best price and doing it on your own, you totally skipped one very important thing in travel, which nobody talks about.

David BoigneGUEST
Return on investment is something people have in mind for everything in their lives, but not for travel.

David BoigneGUEST
And I always tell people, aren't you better off paying maybe $500 more for your $25,000 package, knowing that somebody has vetted, has selected the product, knowing that somebody is going to have your back if anything goes wrong at destination.

Dylan LallHOST
But what do you think is the fundamental human, humanness that people would want to work with another human?