What do you think are some of the most common behavioral or psychological frictions that leaders are overlooking?

I would like to make a distinction between two areas.

I will broadly consider behavioral frictions to belong into cognitive, decision-making-oriented frictions.

And I will explain what I mean into that bucket.

For me, those are the type of frictions that even if you want to be right, you cannot make the right decision.

For instance, if you are overconfident, maybe you think you are much better than the AI tool.

That is cognitive bias.

Going back to your research, I don't know if you've looked into this, but do you think different experience levels within an organization react differently psychologically to AI tools?