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Darren Crowther

Jun 29, 2026

15:12
themes, is working for a securities financing vendor, is AI just a tidal wave that's coming? Definitely.
15:20
There's probably... three parts of the way that we think about AI in Broadridge.
15:25
And the one is, how do we use it internally to do more things consistently, faster, better? That's the internal part of AI.
15:34
If we then think about the client-facing side of AI, how do we use AI to service clients better, to allow them to access data, answer questions, do all these things that you now can do on your phone via ChatGPT and in any form of interactive discussion sort of AI solution.
15:51
And then lastly, agentic AI.
15:53
How do you embed it into the workflow of processing to put more STP through it, take out less user action? And for us at Broadridge, for a while we've said that we're never going to do things that are taking away half your headcount.
16:08
That's not what it's about.
17:50
Now, conference like these, PASLA and ISLA and RMA, Are they essential for your shop to connect with people, to see 10 different clients at the same time? Or is it just,

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