Daniel Freeman
Psychologist
2
APPEARANCES
2
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012
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Jul 15, 2026
Do Insurers Actually WANT to Pay Your Claim? | Underwriting Explained | Ep 25
31:32
31:38
31:53
32:01
52:04

Rory McSweeneyHOST
And so that's sometimes a difficult thing for us to have to sort of explain to the clients.

Daniel FreemanGUEST
I understand why as well, right? Like, so when we talk about people in their medical history, it's very personal, right? Like, you know, I guess having done this job for so long, I'm somewhat desensitized, right? Nothing really shocks or phases me these days when it comes to people's health.

Daniel FreemanGUEST
But in reality, it is, it's incredibly difficult, right? Like we, when we talk, we'll take it back and I will definitely come back to mental health.

Daniel FreemanGUEST
But, you know, when we talk about, you know, the guy who was snowboarding last weekend and blew his knee out and he needs knee surgery and you sit him down and you say, look, you know, we're not going to be able to cover that knee.
20 MINS LATER

Rory McSweeneyHOST
Can we talk a little bit about, I know we're probably getting to the end of it, but I guess things that have changed over the years, you know, like paper applications, the digital, is AI being used on medical records? Are there privacy issues there? What's sort of happening? What are the big changes and
Leadership Is Lonely
5:01
5:16
5:20

Daniel FreemanGUEST
So when we acknowledge the fact as leaders, whether it's us, people we're around, people we're close to, when we acknowledge the fact that as leaders, it can be lonely and And when things are lonely and there's no one else to lean on, we're the only person making the decision.

Daniel FreemanGUEST
And when you're the only person making the decision, there's a lot of stress buildup.

Daniel FreemanGUEST
Because if it doesn't go right, it reflects on you, right? That's not anyone else.
5 MINS LATER
