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Daniel Ash

Daniel Ash

English musician and songwriter

Aug 20, 2026

6:46
Can you give any insights into kind of the volumes that some of these larger firms are, are dealing with and, and the kind of, you know, transactional processing, um, capacity that you need on these platforms?
6:59
Yeah.
6:59
So, I mean, I think generally contact centers, um, be- because certainly Journeyfront can...
7:04
We, we have customers who are, you know, brands, in-house contact centers as well, not, not to mention the BPO, uh, part of our customer base.
7:12
But both, both groups deal with this idea of you are, you, you are always hiring to some extent.
7:17
You have hiring classes or hiring cohorts that you're, you're needing to fill, you know, obviously gaps within the existing contact center.
7:26
Um, so you have to hire in volume and you have to hire quickly, right? Um, given the, given maybe the deadlines or the needs you have internally within the contact center operations or, or just giving the, given the competitive landscape, right? So there's that balancing speed quality component for both.

29 MINS LATER

36:29
You mentioned human in the loop, but I'm also considering more human out of the loop these days, you know? Does, do humans even need to get involved in the hiring process? How are you seeing things on your end, and what are you kind of implementing with the, with the wizardry of AI these days?
57:44
¿Hay solución?
57:47
Okey, muy buena pregunta.
57:49
La barba está mediada genéticamente, totalmente, como lo que decíamos de tu esposo.
57:54
El típico caucásico que es barbón, que tiene mucho pelo en el cuerpo y es calvo, es muy, muy caucásico.
58:01
Pero, eh, nuestra población mexicana, muchísima gente no tiene barba, porque no tiene mediado genéticamente folículos, no los tienen.
58:10
Entonces, hay gente que si le damos minoxidil oral o minoxidil tópico, mejora un poco la barba.
58:17
Pero no esperen milagros, no se les va a cerrar ni se-- porque no hay folículo.
58:41
Cejas.
15:53
¿Qué hace el minoxidil en el cuerpo?
15:56
Es muy chistoso porque se descubrió que se usaba para la presión arterial y se volvían peludos los pacientes.
16:03
Así se descubrió que funcionaba para el pelo.
16:05
Su indicación no era para el pelo, es para la presión arterial.
16:08
Entonces, el mecanismo exacto en el pelo es desconocido, pero tiene muchas funciones.
16:14
Es un vasodilatador, hace que se abra más la dilatación y llegue más sangre al pelo.
16:20
Entonces, al llegar más sangre lo irriga mejor y se nutre más.

17 MINS LATER

33:30
Esas inyecciones en la cabeza que desconozco y con la gorra de LED, que esa sí me la pongo en la mañana y en la noche, ¿eh?
15:58
Mm-hmm.
15:59
And we didn't want to be in them because we didn't want three blokes in a band, especially in our mid to late 60s.
16:06
It's like we've got to have something better than that.
16:09
This is so old hat.
16:11
So we thought an AI had just come in, the technology.
16:15
I remember talking to Mark Geiger about this about 18 months ago.
16:18
He said, get in on that AI thing.

11 MINS LATER

27:47
Is that fairly accurate as you quieter up on the mic?

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