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Dana Earle

Dana Earle

Director of Customer Service at City of Thunder Bay, Ontario; project lead for Service Thunder Bay customer service initiative.

Jun 4, 2026

6:41
Uh, where did this idea initially come from?
6:45
Uh, thanks Amy.
6:46
In 2025, uh, the development team launched what we're calling, uh, the one-stop development shop.
6:54
That was a directive by the city manager in the city manager's work plan.
6:58
It's also, um, a facet under the, uh, the city's Mamawi Growing Together strategic plan, where we're making it ac- uh, easier for residents to access city services.
7:10
So the first initiative was to develop the one-stop development shop.
7:14
Um, people may know that as Build Thunder Bay, uh, where essentially you can go and, and they've streamlined processes making it easier for residents to build and plan a driveway, build and plan, you know, houses, housing units, subdivisions, et cetera.
7:57
Um, okay, so can you just explain what Service Thunder Bay is?

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