
Dana Earle
Director of Customer Service at City of Thunder Bay, Ontario; project lead for Service Thunder Bay customer service initiative.
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APPEARANCES
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Jun 4, 2026
June 2, 2026 - Introducing Service Thunder Bay
6:46
6:58
7:14

Dana EarleGUEST
In 2025, uh, the development team launched what we're calling, uh, the one-stop development shop.

Dana EarleGUEST
It's also, um, a facet under the, uh, the city's Mamawi Growing Together strategic plan, where we're making it ac- uh, easier for residents to access city services.

Dana EarleGUEST
Um, people may know that as Build Thunder Bay, uh, where essentially you can go and, and they've streamlined processes making it easier for residents to build and plan a driveway, build and plan, you know, houses, housing units, subdivisions, et cetera.
