Skip to main content
Dan Strode

Dan Strode

Culture & innovation strategist, bestselling author of The Quiet Reckoning and The Culture Advantage, former Group Director of Culture & Strategy at Banco Santander, and adjunct professor at IE Business School.

Aug 3, 2026

The Adaptive Journey

The Adaptive Journey

AI Developmental Debt with Dan Strode | 007

Aug 3 · 43m

Albert Wolf
Albert WolfHOST
21:24
And when the time finally comes that the AI will let them through, what is the solution? I mean, surely they're not going to give up their AI screening tools.
Dan Strode
Dan StrodeGUEST
21:36
No, I think so.
Dan Strode
Dan StrodeGUEST
21:37
I mean, there's a couple of things at play here.
Dan Strode
Dan StrodeGUEST
21:40
So I don't like picking on companies, but Klana is a very famous buy now, pay later company in Europe.
Dan Strode
Dan StrodeGUEST
21:49
And it was interesting because they outsourced 2024, 2025, they outsourced or turned on an AI agent to handle all of their customer service conversations.
Dan Strode
Dan StrodeGUEST
22:02
And, you know, on paper, it was very successful.
Dan Strode
Dan StrodeGUEST
22:05
You managed to remove about 700 people through AI transformation in the organization.

12 MINS LATER

Albert Wolf
Albert WolfHOST
34:37
But then she's, I mean, did you ask her anything more about that? How did she learn those numbers? Why does she randomly know the Mandarin number system? Yeah,

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.