... for entry-level jobs? [laughs]

Um, well, the senior, the- the- that- that seniorizing of those entry roles is, is very real.

I think we said that they're seven times more likely to demand senior skills like judgment and critical thinking.

Um, the, uh...

I think that right now, you, you referenced, um, the, the, the, uh, graduation season right now.

I, I think most, uh, graduates are happy having opportunities like those, uh, being created by AI to, to develop those senior skills and, you know, showcase those senior skills.

It, it's the, the fact that they're being hired, um, and there's demand is the, uh, the primary benefit.

Yeah

Yep.

I think there's still a role for the specialist.

But to your point, I think there's also a role for the generalist that can work across specialties.

I don't know that it limits.

It's probably and.

I'm going to have a generalist who can look across these specialties.

Who's really good at innovation.

My umbrage, I feel like I'm defending the rights of your agents.

Is it coming as quickly as you thought back then? 'Cause some folks would say, "It's taking a little longer to get here than we expected."

We just did a case study with Wyndham Hotels and we helped them optimize their contact centers.

It's extraordinary what they're able to do.

The, uh, the average handling times of contacts going down by half, 28% of the contacts being handled by agents.

We just did a, uh, survey of executives, and overwhelmingly, 88% of the survey respondents said they're increasing their investments in agents because of the impact they're having.

The proof points are there.

It's just the teams and their ability and willingness to scale and, and really fundamentally rethink...

Mm-hmm.