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Damien Adler

Aug 19, 2026

25:04
To be able to anticipate the patient experience and make it as smooth as possible.
25:11
Yeah.
25:12
And I'll give you another interesting statistic that we've observed, right? And there's been research that has been done on this, right? But we say that all the time.
25:21
If you ask a patient to evaluate the quality of care that they're getting, right, and how much they think a practice is helping them, it has less to do with the actual quality of care and more to do with the experience around the quality of care.
25:38
Because patients actually don't have a good way really of measuring whether the care they're receiving is optimal or not, because that's not their area of expertise.
25:50
So they have proxies for that.
25:52
And the proxies are things like how easy it is to engage with that practice, what the atmosphere is like, what the team is like if you have an administrative person, how welcoming and warm and engaging they are, how much paperwork they have to not do.

6 MINS LATER

32:25
So I'm curious how you are or if you are incorporating AI into Zanda and what that looks like and maybe putting people's minds at ease about this.

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