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Dale Sturgill
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Jul 13, 2026
Upskilling, Contact Centers and AI's Role in CX with Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video and Dale Sturgill of Memorial Hermann Health System
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35:49

Jul 13 · 41m

David WrightHOST
So closer to home, what are some of the, you know, without getting too specific, maybe some of the initiatives or some of the projects that you guys were looking to latter part of this year, early next year, you know, high level, what are some of the things you're looking at?

Dale SturgillGUEST
So, you know, she's looking at more innovative ways that we can leverage AI, leverage systems, looking at our technology.

Dale SturgillGUEST
So I don't have any specific initiatives that are at the top of the list only because We want to prioritize.

Dale SturgillGUEST
We want to take advantage of the resources that we have, you know, naturally the budget that we have to look at the things that are most impactful.

Dale SturgillGUEST
How can we leverage AI? How can we leverage better technology in our contact centers? How can we leverage better technology in our hospitals? How can we leverage better technology in the pharmacy? All of those things are being looked at.