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Cris Ross

Cris Ross

Former Chief Information Officer of Mayo Clinic (2012–2024), now a Venture Partner at Aegis Ventures and co-author of "Diagnosed: An Insider's Guide for Your Healthcare Journey."

May 7, 2026

2:19
And then what?
2:20
So I was cruising along f- uh, about as aggressively focused as I could on trying to improve things at Mayo Clinic, but we needed to do a generational upgrade to all of our technologies and, um, you know, it was everything from data to cybersecurity to the core systems that doctors used.
2:43
So we had been planning for years, had done a rollout of this new suite of technologies in a part of Mayo, the health system, which is the community hospitals and clinics.
2:55
And May fifth of twenty eighteen, we were gonna flip the big switch and change everything at the Rochester campus, which is the, you know, kinda flagship.
3:06
This was gonna affect tens of thousands of users overnight.
3:09
They were gonna go home one day using one set of systems, come back the other.
3:13
And during all of that, you know, it was pretty stressful.

12 MINS LATER

14:55
It's helpful.

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