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Craig Hayner
Co-founder and CEO of OneRev, a healthcare payments platform for dental practices; previously co-founded FeatherPay (acquired by iCoreConnect).
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Oct 7, 2026
How to Collect Patient Payments Faster in Your Dental Office
34:59
43:21

Art WiedermanHOST
So how do some of these solutions, when you're not dealing with five or six different programs, how can they help to bring that patient payment money in faster? Different ways of contacting the patient and, you know, we don't send a front office person to their house and knock on the door, but how can we get this money in the door faster? Because the overhead doesn't wait for us.
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35:25Craig HaynerGUEST
Like, this is the leverage that we get as a species from software, which is automation.
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35:29Craig HaynerGUEST
And so our system can ask the practices that are getting deployed and provisioned, "Okay, what is AR? Define it." Our-- You'd come in and say, "Okay, thirty-one plus, not in a claims process, let's exclude Medicaid." You know, y-you sort of determine what is AR from a definitional standpoint in our system.
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35:44Craig HaynerGUEST
Every night we go into the practice system, and we provide the next morning a list that you can look at and see everybody who falls into that bucket.
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35:50Craig HaynerGUEST
You can be human in the loop, sort of intervene, send texts, emails, or you can have the whole system be automated if you feel comfortable with your ledgers.
7 MINS LATER

Art WiedermanHOST
How do we set up payment plans, and is it pretty easy to do as compared to having a bunch of different things that we need to get into?