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Craig Hayner

Co-founder and CEO of OneRev, a healthcare payments platform for dental practices; previously co-founded FeatherPay (acquired by iCoreConnect).

Oct 7, 2026

34:59
So how do some of these solutions, when you're not dealing with five or six different programs, how can they help to bring that patient payment money in faster? Different ways of contacting the patient and, you know, we don't send a front office person to their house and knock on the door, but how can we get this money in the door faster? Because the overhead doesn't wait for us.
35:22
Yeah, and this is pretty straightforward software innovation stuff.
35:25
Like, this is the leverage that we get as a species from software, which is automation.
35:29
And so our system can ask the practices that are getting deployed and provisioned, "Okay, what is AR? Define it." Our-- You'd come in and say, "Okay, thirty-one plus, not in a claims process, let's exclude Medicaid." You know, y-you sort of determine what is AR from a definitional standpoint in our system.
35:44
Every night we go into the practice system, and we provide the next morning a list that you can look at and see everybody who falls into that bucket.
35:50
You can be human in the loop, sort of intervene, send texts, emails, or you can have the whole system be automated if you feel comfortable with your ledgers.
35:57
Now, as a side note, we're big believers in automation.

7 MINS LATER

43:21
How do we set up payment plans, and is it pretty easy to do as compared to having a bunch of different things that we need to get into?

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