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Craig Gahagan
Chartered Financial Planner at Acuma Wealth (Exeter, UK), featured on the Accord Talks podcast discussing client investment preferences.
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Sep 30, 2026
Letting Clients Have Their Say - How one advice firm changed the way it talks to clients about their investment preferences
25:50
30:46

Ellie DowdingHOST
When discussing those preferences, uh, with clients, do you now feel that your clients are making their choices from a more informed position covering all the different preferences?
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26:04Craig GahaganGUEST
To be honest, that's probably the biggest benefit we've seen from the whole process.
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26:09Craig GahaganGUEST
Whether a client ultimately chooses a conventional investment approach, an ethical, or a sustainability-focused approach isn't really the point.
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26:18Craig GahaganGUEST
The, the key thing here is that they're making the decision from an informed position that's aligned to their personal values.
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26:31Craig GahaganGUEST
There are advantages and disadvantages to different approaches, and as our role as an advisor is to help clients understand so they can make informed decisions that align with their views and objectives and values.

Ellie DowdingHOST
So d- do you find that, um, clients always arrive knowing that their personal views can be reflected in their investments? Or, um, do you sometimes find that you're introducing an option, um, via this education process and information process that they hadn't realized actually existed?