
Cory Davison
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Aug 16, 2026
The Experience Equation: Why Customer Experience Is Bigger Than CX with Cory Davison
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Gregorio UglioniHOST
Can you share an example of an organization that successfully broke down silos and improved all these three experiences, if possible?

Cory DavisonGUEST
Well, I've shared one where I actually was successful in seeing this, living it as part of the team.

Cory DavisonGUEST
And then another one, which is also the case studies here in my book, is with one of my clients that is Benevity.

Cory DavisonGUEST
And Benevity is a global software as a service company that focuses on capturing, you know, it's about employee giving, right? And organizations doing good for the world.

Cory DavisonGUEST
And so their key clients were some of the top Fortune 1000 companies, right? We're talking about the Googles of the world, the Apple, you know, the Nikes, you know, different.

Gregorio UglioniHOST
Perhaps, can you share an example where AI came into the game and what are your key learnings?