Was that a time where you had to make a lot of big decisions for yourself and also for your career?

Yes and no.

I think the decisions were sort of taken out of my hand really with COVID.

And it was sort of like, look, I have nothing else to do but really make a go at this.

I think it's tough, yeah, because I was...

Uh, being fully honest, I think I was earmarked as quite young, um, from when I was quite young as being, you know, uh, a good talent, I suppose, or having potential.

Um, and being fully honest, I think, yeah, I wouldn't say it got to my head.

yeah never say never it's a pity there's no sevens to get involved in even on an ad hoc basis it must have been so weird for you like coming back from la i presume last year sevens is cut and then a couple of weeks later you're on love island did like did you even have time to process the whole thing like did you kind of have any opinions on what happened and how it went down

What are some of the first automations that you recommend people build at this stage? And are there some that people don't often realize they could be making?

Sure.

So like an easy first way to set up automations is lead routing.

So having when a lead comes in, it's like routed to a certain rep or team.

That's a really simple way to get started.

Lead scoring.

So having a certain score based on different actions that are taken, like filling out a form or looking at a page, attending a webinar, opening an email, or reading an email and engaging with it so that your points build up over time and you see who's more engaged than others.

Connor, how do we think about understanding automation and the flow of information and make sure that we don't trip ourselves up while we're learning to run here?