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Connor Budden

Connor Budden

Global Director at SPI Research (Service Performance Insight), a professional services benchmarking and research firm based in London.

Aug 12, 2026

18:02
Yeah, maybe there are some things we can start working on."
18:06
Yeah.
18:06
Yeah, yeah.
18:06
No, exactly.
18:07
So, so, so first, let, let me go back to what I referenced a little bit earlier about the behaviors.
18:13
So, you know, I've, I've been talking and interviewing a lot of the high-performing leaders, um, i- in the last couple of months, and there are two behaviors that really stick out.
18:24
They're really obvious, and they are, so far, having spoken to I think I'm just up to about 70 companies now, um, they are in... present in- 100% of cases.

19 MINS LATER

37:16
What do the good consulting firms do there? What do you see?

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