
Clay Bates
Executive Director of AI & Cloud Engineering at the Nova Scotia Department of Cyber Security and Digital Solutions, Government of Nova Scotia.
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Sep 1, 2026
From Potential to Practice: Using Responsible AI to Deliver Better Public Services - Arlene Williams & Clay Bates - Episode 192
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Clay BatesGUEST
launched, I believe we started the project in December and we launched the first iteration in February.

Clay BatesGUEST
So it is an ongoing living product that we have the internal capacity and capability to manage going forward.

Clay BatesGUEST
So on that same vein, another use case that we've kind of rolled out in the department is around an AI agent for our service desk staff.

Clay BatesGUEST
So pretty common problem that I think most people in this room would be familiar with.

Clay BatesGUEST
You've got knowledge bases that maybe stored in SharePoint or in a Word document on somebody's file share, really fragmented sources of knowledge that aren't really easy to find or you're not able to search on.

Clay BatesGUEST
And that's really one area where AI really accelerates in helping people solve their problems.
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