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Clay Bates

Clay Bates

Executive Director of AI & Cloud Engineering at the Nova Scotia Department of Cyber Security and Digital Solutions, Government of Nova Scotia.

Sep 1, 2026

9:51
So it was...
9:52
launched, I believe we started the project in December and we launched the first iteration in February.
9:57
So it is an ongoing living product that we have the internal capacity and capability to manage going forward.
10:05
So on that same vein, another use case that we've kind of rolled out in the department is around an AI agent for our service desk staff.
10:14
So pretty common problem that I think most people in this room would be familiar with.
10:18
You've got knowledge bases that maybe stored in SharePoint or in a Word document on somebody's file share, really fragmented sources of knowledge that aren't really easy to find or you're not able to search on.
10:31
And that's really one area where AI really accelerates in helping people solve their problems.
IanHOST
11:55
a

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