So how do you help that team be encouraged, be the best that they can be in the environment in which they work?

That's a wonderful question, Randy.

For us, underneath this mission, ensuring no one has to face crisis alone, we have four pillars.

And one of those pillars is normative culture, because we recognize that if we don't have team members, if we don't have staff members that are physically, mentally, and emotionally at their peak, They're not going to be able to do this difficult work.

They're not going to be able to work with the over 200,000 people a year who come to us in their moment of crisis.

And so really that starts the very first day.

I am there for every new hire orientation and I remind staff.

So

Clara, what are some misconceptions about suicide, and how do you deal with them?

Yeah.

So having opportunities like this is a great way, number one, to deal with them.

Some of the myths, that if you talk about suicide, you are going to plant this idea in somebody's head.

That is one of the biggest myths.

If you have a niggling in your belly that somebody you love, somebody that you know well is struggling, it's so important that you ask the question: Are you struggling? Are you having thoughts of suicide? Most of the time, somebody just is trying to, you know, bring awareness that they're struggling, and they're looking for help and support.

So just by acknowledging that you're worried about them can open up a, a wonderful conversation.

health.What are some warning signs to look for in a loved one? What are things people say? What are things in their behavior that would be cause for concern?

How do you find these people to do that job?

It is amazing, that process.

And I have to thank COVID for this.

Because prior to COVID, some of my bias was that you needed to have a bachelor's degree and three years of experience before you could take one of these calls.

I learned pretty quickly that those individuals post COVID didn't really exist at an entry level job.

So we really had to rethink our workforce.

One of the most untapped resources we had were sitting in our local universities.

Like what, what are you saying to people that are calling you with financial issues in their life?

Can you talk to us a little bit more about maybe how that partnership started or just about how it's going now? It seems to be a perfect partnership.

You know, it is amazing.

You know, the Rays, um...

You know, we approached the Rays and the Rays approached us with what started to be a, a really small partnership, but then really ex- expanded when former Rays player Brandon Lowe had experienced a, a, a traumatic event in his personal life, and he really wanted to be able to bring awareness and funding around mental health issues.

And so, uh, you know, Brandon Lowe created the Home Runs for Hope.

And again, you know, Chris, I, again, I don't wanna underestimate the power of the financial contributions that we've received from the Rays.

It has been, you know, really organization changing for us, particularly in our 24-hour seven response.

If you know people who are maybe struggling, how do you go about broaching that conversation? We know it's important to talk about it, to have these conversations concerning mental health and, and wellbeing, but how would you go about opening up that s- that subject or that topic?