Podcast appearances · Radar

Claire Marshall

Founder of Improving Experiences Ltd and former NHS England patient experience leader with three decades in the NHS.

1

APPEARANCES

1

PODCASTS

Sep 13, 2026

Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

Treating Every Patient Complaint as Insight with Claire Marshall of Improving Experiences Ltd

Sep 13 · 40m

speaker_1NARRATOR

10:46

Yeah.

Claire MarshallGUEST

10:46

Then after that, our organization was in a really challenged place.

Claire MarshallGUEST

10:52

So lots of financial difficulties, some poor care experiences.

Claire MarshallGUEST

10:58

And we had a review, an independent review.

Claire MarshallGUEST

11:02

And the chief exec at the time asked me if I would take on the new role of head of patient experience for a year.

Claire MarshallGUEST

11:11

So it was really starting from scratch.

Claire MarshallGUEST

11:13

We didn't have a team yet.

7 MINS LATER

David WrightHOST

18:27

But ultimately there was some sort of shift or perspective change or that's something that happened for you that was significant.