In practical terms, what does that actually look like when a member is mid-incident or making a tough infrastructure call?

Yeah.

So it's, again, it goes back to being with them, always with them and really building that trust and being available to them.

So it's technology, things happen, right? Especially if you're running networks and applications and anything could happen at any time.

There's updates and upgrades and...

Users not able to do certain things and it may not always be the network, if you will.

And so it's really being able to communicate with them, being available, being attentive, getting the right resources together to help resolve those complex issues or difficult situations.

If you could get every Ocean member to change one habit or one assumption about security in the next year, what would it be and what's stopping them today?