
Cindy Lee
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Jun 27, 2026
Virgin flight credits expire on June 30: everything you need to know
10:09
12:26

Julian MorrowHOST
So it flipped the presumption rather than the airline deciding this was something that individual EU consumers could decide, which does sound better to me, Cindy.
C
10:17Cindy LeeGUEST
Yeah, I think that's what consumer rights is about, right? It's giving people the option as to how they would like to get a resolution of a situation where they have their flights cancelled and whether they want to translate that into a travel voucher that they can later use or seek refund if they don't intend to travel in the near future.
C
10:34Cindy LeeGUEST
And sometimes with travel during COVID, it could be that the travel plans were necessary.
C
10:39Cindy LeeGUEST
at that point in time, you know, but may no longer be necessary when the borders reopen.
C
10:44Cindy LeeGUEST
And in that instance, people may not have a reason to travel and getting a cash refund would make sense.
C
10:49Cindy LeeGUEST
And the European Commission reminded airlines that they could not force passengers to accept vouchers if they would want a refund.
C
10:57Cindy LeeGUEST
So that was very different to the situation in Australia where a lot of passengers were issued travel credits.

Julian MorrowHOST
Would that bill, if passed, Cindy, give airline passengers a clear and simple right to a refund rather than a travel credit like they have in Europe?
Crypto Economies, Credit Flights and Classical Discoveries: 28 June, 2026
12:16
14:33

Julian MorrowHOST
So it flipped the presumption rather than the airline deciding this was something that individual EU consumers could decide, which does sound better to me, Cindy.
C
12:24Cindy LeeGUEST
Yeah, I think that's what consumer rights is about, right? It's giving people the option as to how they would like to get a resolution of a situation where they have their flights cancelled and whether they want to translate that into a travel voucher that they can later use or seek refund if they don't intend to travel in the near future and sometimes with travel during COVID.
C
12:51Cindy LeeGUEST
And in that instance, people may not have a reason to travel and getting a cash refund would make sense.

Julian MorrowHOST
Would that bill, if passed, Cindy, give airline passengers a clear and simple right to a refund rather than a travel credit like they have in Europe?