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Cindy Lee

Cindy Lee

Musical band

Jun 27, 2026

10:09
So it flipped the presumption rather than the airline deciding this was something that individual EU consumers could decide, which does sound better to me, Cindy.
10:17
Yeah, I think that's what consumer rights is about, right? It's giving people the option as to how they would like to get a resolution of a situation where they have their flights cancelled and whether they want to translate that into a travel voucher that they can later use or seek refund if they don't intend to travel in the near future.
10:34
And sometimes with travel during COVID, it could be that the travel plans were necessary.
10:39
at that point in time, you know, but may no longer be necessary when the borders reopen.
10:44
And in that instance, people may not have a reason to travel and getting a cash refund would make sense.
10:49
And the European Commission reminded airlines that they could not force passengers to accept vouchers if they would want a refund.
10:57
So that was very different to the situation in Australia where a lot of passengers were issued travel credits.
12:26
Would that bill, if passed, Cindy, give airline passengers a clear and simple right to a refund rather than a travel credit like they have in Europe?
12:16
So it flipped the presumption rather than the airline deciding this was something that individual EU consumers could decide, which does sound better to me, Cindy.
12:24
Yeah, I think that's what consumer rights is about, right? It's giving people the option as to how they would like to get a resolution of a situation where they have their flights cancelled and whether they want to translate that into a travel voucher that they can later use or seek refund if they don't intend to travel in the near future and sometimes with travel during COVID.
12:44
It could be that the travel plans were necessary.
12:47
at that point in time,
12:48
you know, but
12:48
may no longer be necessary when the borders reopen.
12:51
And in that instance, people may not have a reason to travel and getting a cash refund would make sense.
14:33
Would that bill, if passed, Cindy, give airline passengers a clear and simple right to a refund rather than a travel credit like they have in Europe?

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