
Chris Millett
Managing Director of Global Sales at Modern Optical International; optical sales executive with 30+ years of eyewear industry experience
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Jun 23, 2026
Why Half Your Patients Are Walking Out Without Buying Glasses
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12:48
12:57
16:52

Steve VargoHOST
What I'm asking is, are we getting to a point where people don't necessarily feel like they even have to spend a lot of money to look good? And maybe a backup question there is, does brand matter as much as it used to?

Chris MilletGUEST
Does brand matter? I think what we're recognizing is our definition of brand is changing.

Chris MilletGUEST
But now we're seeing, to your point, Warby Parker's, these brands that didn't represent anything.

Chris MilletGUEST
But the marketing appeal, the tagline, the background, the story are so important.

Steve VargoHOST
Is that changing? Are we still, maybe from the doctor's standpoint and the opticians and how we train opticians, are we still going for that more premium level sale and then backing down from that? Or do we need to change the strategy and how we approach patients from the beginning?