
Chris Gerard
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Sep 24, 2026
TheKey’s secret sauce: Don’t try to please everyone, zip codes matter
3:25
3:43
3:53
4:07

Chris GerardGUEST
Affordability is obviously the number one pain point, and particularly for our organization, since we're not really generalists and we want to specialize in longer-term higher utilization, that actually narrows down the population that can afford our services even further.

Chris GerardGUEST
The adult daughter of an aging parent that lives two or three states over goes home and visits for the holidays and notices that mom is just not getting around as well as she has in the past.

Chris GerardGUEST
And that's a heavy emotional burden on that adult daughter, and they're needing peace of mind, somebody that can actually be in the home helping them get along, as well as good communication with her as to what's happening with mom.

Chris GerardGUEST
So they would reach us through various ways, through referrals that are happening with their physician or senior living community or geriatric care manager.
6 MINS LATER
