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Chip Knicker
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Oct 22, 2026
Nobody Is Browsing Anymore. They're Asking
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1:50Ana LuoHOST
How does Accenture look at it and what does the transformation of commerce look like?
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2:01Chip KnickerGUEST
We've been in the era of digital commerce for the better part of 25 years, where we've all been familiar with buying products online.
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2:10Chip KnickerGUEST
And the Accenture team has been helping clients of ours set up the technology to enable digital commerce.
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2:16Chip KnickerGUEST
And it's been a great time in our professional lives, a lot of growth for our clients there.
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2:24Chip KnickerGUEST
This seismic shift or tectonic shift, like you said, where we're getting to a point where all of the users and folks that are searching for product are looking for things using intent-led searches, saying they're looking for a pair of shoes for an event they're going to and starting very general without brands listed.
8 MINS LATER
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10:53Ana LuoHOST
How would you advise brands and retailers in these industries to build a strategy around agentic commerce so they will be admissible? How should they use AI or AI agents?