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Channing Ferrer

Channing Ferrer

Sep 16, 2026

7:05
Why is the best loyalty tool already on the phone?
7:08
Yeah.
7:08
So, uh, I was just seeing an updated demo, actually, of the wallet features that we just released, and I, I'm more and more impressed every time I look at our wallet capabilities and, and just what, what wallet can do for someone.
7:20
Uh, it's, it's so logical even, I think.
7:22
So the idea with wallet is you can put your loyalty cards into, uh, your Apple Wallet or your Google Wallet, or soon even your Samsung Wallet.
7:30
And if you're a, uh, a retail company, let's say, and you put your, your loyalty card in there, then you can, as a consumer myself of that product maybe, I can go into my Apple phone, I can... or my Google phone, and I can see here's my wallet, here's my loyalty cards, here's how many points that I've earned, here's where I can redeem those points, here's ways for me to earn more points.
7:51
And you can push promotional elements through the wallet.

15 MINS LATER

22:28
I'm curious, what's something that you take from that HubSpot experience that you're applying or, uh, to, to what Brevo is doing?
10:46
Is it sort of a broad CRM experience where you're trying to give them the functionality they need?
10:52
Yeah, so we fit mostly for B2C.
10:56
We don't have B2B customers that use us, but we're a little more oriented towards B2C.
11:00
So you have high volumes of customers.
11:02
We're an omni-channel marketing platform.
11:06
And so people will use us, our customers will use us to help them with their marketing, how they engage with their customers ultimately.
11:12
Being B2C, you typically have a very large grouping of prospects and customers that you want to think about.

12 MINS LATER

23:15
What do people have to look forward to from just sort of near term roadmap items from Brevo?

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