
Caroline Katz
Chartered occupational psychologist and coach specializing in feedback conversations and defence mechanisms
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Jun 2, 2026
How to transform feedback conversations into breakthrough moments
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2:55
3:11
3:33

Caroline KatzGUEST
I think like a lot of people who entertain research at, later on in their lives, we have to admit that some of this is me search.

Caroline KatzGUEST
I mean, it was a difficult experience, and I share it in the hopes that it's helpful to people, but I'm also mindful that because it's a difficult experience, yeah, it might activate people, you know? So I share it with the hope that it lands and people understand it.

Caroline KatzGUEST
So the true catalyst for this work was, well, it happened on the 5th of April, 2018 when I received a phone call, and the phone call had a no caller ID, and I answer it, and a woman's voice says to me, "Caroline, are you going on holiday with your husband?" And I just knew.

Caroline KatzGUEST
And what was so very strange in that moment, and being a psychologist, someone who's thought they were very self-aware and so forth, what was really strange was that it felt to me as though every cell in my body knew, and yet my brain didn't.
21 MINS LATER
