
Carol Serbis
Carol Serbus, Director of Claims and Cost Management at TPAC Underwriters in Minnesota, with over 40 years in the health claims industry.
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Sep 23, 2026
What Plan Sponsors Aren’t Asking Their Carriers
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Vivek NandaHOST
Are you actively recommending something like this to your clients as well and you work with?

Carol SerbusGUEST
You know, a lot of clients we work with, we don't work direct with the employer group.

Carol SerbusGUEST
But trust me, we're making those recommendations and those comments because it's all about knowing clients.

Carol SerbusGUEST
what's going on, knowing what's out there, because the field changes every day, right? There's always a new flavor of the month in the medical field, a new drug that's out, a hospital that all of a sudden you find out isn't doing what it's supposed to do.

Carol SerbusGUEST
People need to understand what it is that they bought and how it's going to impact their employees on a day-to-day basis.