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Carol Serbis

Carol Serbis

Carol Serbus, Director of Claims and Cost Management at TPAC Underwriters in Minnesota, with over 40 years in the health claims industry.

Sep 23, 2026

3:58
Are you actively recommending something like this to your clients as well and you work with?
4:04
You know, a lot of clients we work with, we don't work direct with the employer group.
4:11
We work typically with the TPA and or the broker.
4:15
But trust me, we're making those recommendations and those comments because it's all about knowing clients.
4:24
what's going on, knowing what's out there, because the field changes every day, right? There's always a new flavor of the month in the medical field, a new drug that's out, a hospital that all of a sudden you find out isn't doing what it's supposed to do.
4:39
So it's a lot of education, which I think is really important because...
4:48
People need to understand what it is that they bought and how it's going to impact their employees on a day-to-day basis.
7:45
The latest cost containment trend, is it signal or noise?

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