What does that actually mean for people who will be using and interacting with these AIs?

Yeah, I mean, I think that there's so much opportunity in voice because you have this, the reasoning capabilities of agents are just leaps and bounds ahead of what you can do with IVR.

But there's definitely this user problem that you mentioned where people are so used to IVR that's totally, you know, incapable of doing the thing that you wanted to do.

And so as soon as you get on the phone with what sounds like an automated device, agent, you say human, human, human, or like escalate, etc.

You assume that you kind of assume incompetence.

But I think we're going to start to see that agents actually are able to take actions on your behalf.

And voice is such a natural way to do this.

But do you use AI at different capacities depending on the hat?

What's an example of a critical environment, like a voice doctor? Is that critical or what could be in that state?

Healthcare, financial services, Fortune 500s, where they care about brands.

So, like, for example, if you're calling to, you know, report fraud, can the agent successfully take in the right information? Financial services, where it has to follow a set of compliance procedures.

Healthcare, you know, you can't offer medical advice or, like, what kind of medical advice can you offer? And making sure that the agent is following those, within those guidelines.

you know, guardrails.

And then also just like brand reputation.

So for a Fortune 500, how can you make sure that the agent is constantly representing your brand and your, your company as you, you know, in the best way possible.

And now it's not only how good of a programmer are you, but like, in what way do you build that's equally important? Can you tell me more? How do you build software at Koval? What's a day in the life of your engineers?