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Bridget Mary McCormack

Bridget Mary McCormack

President and CEO of the American Arbitration Association ‧ Mary McCormack's sister

Sep 9, 2026

1:50
I wanted to hear from you, what is it really like? How can we understand it? Even if it's a word that we've heard many times, I always like to start with a groundwork, a definition.
2:00
No, it's super helpful.
2:02
I do think for a lot of folks, that's their main... understanding of arbitration.
2:06
It's in those B2C contracts that we all enter into a million times a year.
2:11
All right, millions is an exaggeration, but you know what I mean.
2:13
But for the most part, arbitration is really a B2B dispute resolution process.
2:19
It's private adjudication by agreement, an agreement at the front end of a contractual relationship.

16 MINS LATER

18:36
And with AI, what would be the main problem? How would it differ with blockchain? Like, where have you drawn the line between work machines, like they can responsibly perform, and judgments that should still belong to the human aspect?
speaker_6UNKNOWN
32:11
Is it, is it an app? Is it a website?
32:13
It's a website.
32:14
Um, uh, although I, I assume we will have an app version of it, and we, we have an app version of all of our, um, services.
32:21
You can log in on your phone, um, but you're logging in to the, to the case management system.
32:27
So really, it's two things.
32:27
We built an AI-native case management system for the AI arbiter- arbitrator to operate on.
32:32
That effort was, is time well spent because it will replace our legacy case management system for all disputes within two years.

23 MINS LATER

speaker_6UNKNOWN
55:58
... that no one wants to account for because the efficiency gain is so high.

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