
Bridget Mary McCormack
President and CEO of the American Arbitration Association ‧ Mary McCormack's sister
2
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Sep 9, 2026
Ep 70: Who Settles an On-Chain Dispute? Arbitration in the Web3 Economy
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1:50Silvia SanchezHOST
I wanted to hear from you, what is it really like? How can we understand it? Even if it's a word that we've heard many times, I always like to start with a groundwork, a definition.

Bridget McCormackGUEST
I do think for a lot of folks, that's their main... understanding of arbitration.

Bridget McCormackGUEST
It's in those B2C contracts that we all enter into a million times a year.

Bridget McCormackGUEST
But for the most part, arbitration is really a B2B dispute resolution process.

Bridget McCormackGUEST
It's private adjudication by agreement, an agreement at the front end of a contractual relationship.
16 MINS LATER
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18:36Silvia SanchezHOST
And with AI, what would be the main problem? How would it differ with blockchain? Like, where have you drawn the line between work machines, like they can responsibly perform, and judgments that should still belong to the human aspect?
The surprising case for AI judges
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32:11speaker_6UNKNOWN
Is it, is it an app? Is it a website?

Bridget McCormackGUEST
Um, uh, although I, I assume we will have an app version of it, and we, we have an app version of all of our, um, services.

Bridget McCormackGUEST
You can log in on your phone, um, but you're logging in to the, to the case management system.

Bridget McCormackGUEST
We built an AI-native case management system for the AI arbiter- arbitrator to operate on.

Bridget McCormackGUEST
That effort was, is time well spent because it will replace our legacy case management system for all disputes within two years.
23 MINS LATER
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55:58speaker_6UNKNOWN
... that no one wants to account for because the efficiency gain is so high.