Can you share an example of a decision, a project, or an idea that positively impacted your company or the industry as a whole?

Yeah, for sure.

So a couple of different things.

The decision that we made from the jump was to drive quality into the interactions.

We talk about it in terms of Every call is a demo call because you never know who is on the other side.

And so we have built layers of quality into the work that we do.

So we record calls and then we have quality assurance that watches those calls.

So with that in mind, what does the parking industry need to stop doing right now?

you doing down here in Austin?

I moved here in 2012.

So I've been here quite a while.

But yeah, I grew up there and I was done with college after a couple of years and decided I wanted to go to a music scene that really like it was just a big part of the culture.

And it was either Austin or Nashville.

And I chose Austin.

I don't regret it one bit.

So can we find your music online? Are you in bands? Are you a songwriter? I put out

All right, here is the song The Punch by Brian Wolfe.

[singing] I'm gonna beat them to the punch.

I'm gonna beat them to the punch.

'Cause they can't bring me down if I'm already under the ground.

I'm gonna try to make them laugh.

I'm gonna try to make them laugh.

'Cause the laughing man's got nothing to say about me.

Cracked mirrors can make you think there's something wrong with you.