
Brian Hartz
Physical therapist, CEO and founder of HARTZ Physical Therapy, a six-clinic independent outpatient practice in Lancaster County, Pennsylvania.
2
APPEARANCES
2
PODCASTS
012
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Sep 21, 2026
From One Clinic to Six: The Lessons Nobody Teaches You About Growth
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Neil TrickettHOST
And so how has that focus on employee engagement worked on your retention levels? Because I know that's a big challenge for a lot of practices today.

Brian HartzGUEST
Yeah, so we do lots of engagement strategies, but about every other year we do a major employee engagement initiative where I challenge my team to earn points based on a lot of different things, community involvement, personal involvement, like I mentioned, if they coach a kid's soccer team or a dance team, or maybe they volunteer at their church, along with pushing them out of their comfort zone clinically or on the professional side, maybe go give a seminar, talk in front of a sports group, which they might, oh, I don't want to talk in front of people.

Brian HartzGUEST
We let them bring a spouse, a significant other, a friend, and we go away for four days, three nights and just have a great out of the office experience.

Neil TrickettHOST
And so like what worked for one location and how that's had to modify as you've changed to multiple locations.
Beyond Hiring: Building a Practice People Want to Work For
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Heidi JannengaHOST
How do you expand that engagement within the general community and then even connected to the profession as a whole with your teams?

Brian HartzGUEST
When we do an engagement strategy, I task my staff to try and get involved and work we can talk about it, you know, both professionally and personally and how they can grow as a person, which has become so important.

Brian HartzGUEST
But I've always, since we started our practice in 2000, it's always been a side mission of ours to give back to our community, get involved in our community.

Brian HartzGUEST
We're in a middle upper class, you know, probably suburb of Philadelphia, but there's still a lot of need.

Heidi JannengaHOST
Talk to us about your performance reviews and how you engage in performance reviews in your practice.